Mini Kobo Mini screen fault

Kiltas · 11-28-2013, 05:00 AM

Hi,

Losing hope for my kobo mini's survival. Need some

if any available. I was reading on my mini last night and flicked it to sleep mode then set it down on the bedside table. Upon waking this morning I picked it up to take to work and the bottom half of the screen was black. I switched it on and on all screens the bottom half of the display is blank. I tried a reset using a paperclip as on the kobo site. This restarted the device but the bottom of the screen was still not viewable. I managed to get into the settings and the touch option is still working so I was able to start a factory reset on the device. However the lower half of the screen is still blank. I can power it on and start the setup process but from the middle of the screen to the bottom the display is not functioning.

If anyone has any ideas or solutions it would be much appreciated. Emailed kobo help but not really got much hope.

Thanks

meeera · 11-28-2013, 05:02 AM

A photo would be very helpful.

Kiltas · 11-28-2013, 05:05 AM

Pic as requested

Kiltas · 11-28-2013, 05:05 AM

Fingers crossed someone knows a fix.

meeera · 11-28-2013, 05:11 AM

Thanks for the pic. The quality isn't ideal from here, but I can't see any starbursts or diagonal lines at all to indicate a broken glass substrate. Have a close look over it. If that line between the blank and the not-blank is completely straight and there are no other lines there, and you haven't opened the device, you should get a warranty replacement (assuming it's still in warranty). You'll need to send the photo to Kobo to arrange this.

Kiltas · 11-28-2013, 05:24 AM

Spoiler:

new pic without flash on. Its as if the bottom of screen has been cut off. Not opened it and the line is perfect straight across middle between ok and not ok. Will need to dig out box and check when I got it.

Kiltas · 11-28-2013, 05:25 AM

wow sorry its huge, used tapatalk to post it, just checking on web it looked ok.

meeera · 11-28-2013, 05:29 AM

It's a good pic though - send that one to Kobo. If it's just out of warranty they _may_ decide to honour it; if not, it depends on consumer law in your country. Also if you bought it with a credit card the card company may have a fine-print clause that they double warranties of items bought with that card.

Kiltas · 11-28-2013, 05:33 AM

it is either coming up for a year old or two years, Hoping one year. Hope i have receipt in box. Got it from WHSmith in UK

Kiltas · 11-28-2013, 05:36 AM

Thanks for your help meeera, I will forward the picture to Kobo help and see where i get to.

soulfuldog · 11-28-2013, 05:59 AM

Good luck and let us know how you get on. It does look like it should be something Kobo will consider a repair/replacement for. It's such a straight line could be some kind of software fault, it's clearly not a crack/fracture to the glass substrate which would have been screen damage and not something you'd be due a replacement/repair for.

[edit] you could go back and edit your post and put the image in spoiler tags so it isn't so huge!

Kiltas · 11-28-2013, 06:13 AM

Got a quick way round it. Kobo app on my mobile! The reading shall not be stopped.

DNSB · 11-28-2013, 04:52 PM

Quote:

Originally Posted by Kiltas

Spoiler:

new pic without flash on. Its as if the bottom of screen has been cut off. Not opened it and the line is perfect straight across middle between ok and not ok. Will need to dig out box and check when I got it.

I'd have to agree that it shows none of the usual symptoms of a broken substrate so, if it's still in warranty, you should be able to get a replacement. If you are lucky, Kobo may replace it even if it is out of warranty.

Regards,
David

Kiltas · 11-29-2013, 05:39 AM

Checked when I bought it. Was 10th nov 2012 guess year warranty is up

samhy · 11-29-2013, 05:51 AM

Bummer! But try and contact Kobo anyway.
Good luck to you

11-28-2013, 05:00 AM	#1
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Kobo Mini screen fault Hi, Losing hope for my kobo mini's survival. Need some if any available. I was reading on my mini last night and flicked it to sleep mode then set it down on the bedside table. Upon waking this morning I picked it up to take to work and the bottom half of the screen was black. I switched it on and on all screens the bottom half of the display is blank. I tried a reset using a paperclip as on the kobo site. This restarted the device but the bottom of the screen was still not viewable. I managed to get into the settings and the touch option is still working so I was able to start a factory reset on the device. However the lower half of the screen is still blank. I can power it on and start the setup process but from the middle of the screen to the bottom the display is not functioning. If anyone has any ideas or solutions it would be much appreciated. Emailed kobo help but not really got much hope. Thanks

11-28-2013, 05:05 AM	#3
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Pic as requested Attached Thumbnails

11-28-2013, 05:24 AM	#6
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Spoiler: http://img.tapatalk.com/d/13/11/28/sasy5uzy.jpg new pic without flash on. Its as if the bottom of screen has been cut off. Not opened it and the line is perfect straight across middle between ok and not ok. Will need to dig out box and check when I got it. Last edited by Kiltas; 11-28-2013 at 07:17 AM.

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11-28-2013, 05:02 AM	#2
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	A photo would be very helpful.

11-28-2013, 05:11 AM	#5
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Thanks for the pic. The quality isn't ideal from here, but I can't see any starbursts or diagonal lines at all to indicate a broken glass substrate. Have a close look over it. If that line between the blank and the not-blank is completely straight and there are no other lines there, and you haven't opened the device, you should get a warranty replacement (assuming it's still in warranty). You'll need to send the photo to Kobo to arrange this.

11-28-2013, 05:25 AM	#7
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	wow sorry its huge, used tapatalk to post it, just checking on web it looked ok.

11-28-2013, 05:29 AM	#8
meeera Grand Sorcerer Posts: 5,670 Karma: 66420972 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	It's a good pic though - send that one to Kobo. If it's just out of warranty they _may_ decide to honour it; if not, it depends on consumer law in your country. Also if you bought it with a credit card the card company may have a fine-print clause that they double warranties of items bought with that card.

11-28-2013, 05:33 AM	#9
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	it is either coming up for a year old or two years, Hoping one year. Hope i have receipt in box. Got it from WHSmith in UK

11-28-2013, 05:36 AM	#10
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Thanks for your help meeera, I will forward the picture to Kobo help and see where i get to.

11-28-2013, 05:59 AM	#11
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Good luck and let us know how you get on. It does look like it should be something Kobo will consider a repair/replacement for. It's such a straight line could be some kind of software fault, it's clearly not a crack/fracture to the glass substrate which would have been screen damage and not something you'd be due a replacement/repair for. [edit] you could go back and edit your post and put the image in spoiler tags so it isn't so huge!

11-28-2013, 06:13 AM	#12
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Got a quick way round it. Kobo app on my mobile! The reading shall not be stopped.

11-29-2013, 05:39 AM	#14
Kiltas Member Posts: 12 Karma: 10 Join Date: Nov 2013 Device: Kobo mini	Checked when I bought it. Was 10th nov 2012 guess year warranty is up

11-29-2013, 05:51 AM	#15
samhy Wizard Posts: 1,820 Karma: 9503859 Join Date: Dec 2012 Location: France Device: (Sony (J) PRS 650), Kobo Mini, Kobo Glo HD	Bummer! But try and contact Kobo anyway. Good luck to you

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