Troubleshooting PW 3 'needs repair'

urbos · 06-18-2021, 01:49 AM

Hi,
I know this problem, solved on a few devices, but now I can not.

After reset kindels 'blue screen' "Your Kindle Needs Repair' appear all the time.
I'm not able to copy 'DO_FACTORY_RESTORE'. When I plug USB to my PC it is mounted (sound, and system can see the drive for ~10s) but when I try to copy file 'the device is not ready'. I wrote bach that tries to copy it over and over again, but doesn't work.

So I decided to but the battery out, wait for some time (few days), put it back. Then I charged it. But nothing changed.

I'm not an expert and run out of ideas.
Anybody?

urbos · 06-18-2021, 04:35 AM

Maybe few other infos:
- i broke it unplugging without 'safety remove' option (the Kindle reseted itself and 'repair' screen appeared)
- i fix it (for a while) with DO_FACTORY_RESET. It works for day or two
- i went down again, and is not recognized by PC anymore. Of course i tried different cables, computers etc.

eddie.t.h · 06-18-2021, 04:46 AM

What error code?

urbos · 06-18-2021, 05:03 AM

Don't know, nothing shown on the screen.

https://drive.google.com/file/d/1bzi...ew?usp=sharing

urbos · 06-18-2021, 05:04 AM

(doubled)

eddie.t.h · 06-18-2021, 09:16 AM

It's best to connect to the serial port and see what happens.

urbos · 06-18-2021, 10:02 AM

I'm afraid that it is too hard for me

. (have no tools for that).

Thanks for help, I'll ask in neighbourhood, maybe one of my friend has better 'know how' than me.

BookCat · 06-24-2021, 02:37 AM

Have you tried contacting Amazon customer support for web chat. That is what you're being told to do on the screen.

I've never seen a kindle like that, what generation is it? It may just be time to invest in a 'new' one, even if it's a barely used one from ebay. I bought a PW3 for £60 from ebay, and it's fine.

JSWolf · 06-24-2021, 05:04 AM

Quote:

Originally Posted by BookCat

Have you tried contacting Amazon customer support for web chat. That is what you're being told to do on the screen.

I've never seen a kindle like that, what generation is it? It may just be time to invest in a 'new' one, even if it's a barely used one from ebay. I bought a PW3 for £60 from ebay, and it's fine.

You got lucky with eBay that you did not get a blacklisted Kindle.

BookCat · 06-25-2021, 02:45 AM

Quote:

Originally Posted by JSWolf

You got lucky with eBay that you did not get a blacklisted Kindle.

I chose the particular seller because he was offering a 30 day refund, so I knew it would be more or less safe to purchase.
The bezel was a bit scratched (described on ebay) but apart from that it's fine. I keep it on one of those cases that covers the bezel, made by Finitie.

06-18-2021, 01:49 AM	#1
urbos Junior Member Posts: 9 Karma: 10 Join Date: Sep 2014 Device: Kindle paperwhite	PW 3 'needs repair' Hi, I know this problem, solved on a few devices, but now I can not. After reset kindels 'blue screen' "Your Kindle Needs Repair' appear all the time. I'm not able to copy 'DO_FACTORY_RESTORE'. When I plug USB to my PC it is mounted (sound, and system can see the drive for ~10s) but when I try to copy file 'the device is not ready'. I wrote bach that tries to copy it over and over again, but doesn't work. So I decided to but the battery out, wait for some time (few days), put it back. Then I charged it. But nothing changed. I'm not an expert and run out of ideas. Anybody?

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06-18-2021, 04:35 AM	#2
urbos Junior Member Posts: 9 Karma: 10 Join Date: Sep 2014 Device: Kindle paperwhite	Maybe few other infos: - i broke it unplugging without 'safety remove' option (the Kindle reseted itself and 'repair' screen appeared) - i fix it (for a while) with DO_FACTORY_RESET. It works for day or two - i went down again, and is not recognized by PC anymore. Of course i tried different cables, computers etc.

06-18-2021, 04:46 AM	#3
eddie.t.h Groupie Posts: 199 Karma: 123456 Join Date: Jan 2018 Device: Too Much Kindle :-)	What error code?

06-18-2021, 05:03 AM	#4
urbos Junior Member Posts: 9 Karma: 10 Join Date: Sep 2014 Device: Kindle paperwhite	Don't know, nothing shown on the screen. https://drive.google.com/file/d/1bzi...ew?usp=sharing

06-18-2021, 05:04 AM	#5
urbos Junior Member Posts: 9 Karma: 10 Join Date: Sep 2014 Device: Kindle paperwhite	(doubled)

06-18-2021, 09:16 AM	#6
eddie.t.h Groupie Posts: 199 Karma: 123456 Join Date: Jan 2018 Device: Too Much Kindle :-)	It's best to connect to the serial port and see what happens.

06-18-2021, 10:02 AM	#7
urbos Junior Member Posts: 9 Karma: 10 Join Date: Sep 2014 Device: Kindle paperwhite	I'm afraid that it is too hard for me . (have no tools for that). Thanks for help, I'll ask in neighbourhood, maybe one of my friend has better 'know how' than me.

06-24-2021, 02:37 AM	#8
BookCat C L J Posts: 2,912 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	Have you tried contacting Amazon customer support for web chat. That is what you're being told to do on the screen. I've never seen a kindle like that, what generation is it? It may just be time to invest in a 'new' one, even if it's a barely used one from ebay. I bought a PW3 for £60 from ebay, and it's fine.

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